Terms and Conditions of Service

These Terms and Conditions set out the contractual relationship between you and the provider for the supply of services. The following service terms, also referred to as Terms of Service or Terms & Conditions, explain how bookings are made, how payments are handled, circumstances in which cancellations occur, the allocation of risk and liability, obligations relating to waste and environmental compliance, and the law that governs the agreement. By engaging the service you accept these terms in full. Where any term is unclear, please review the relevant section below; these service conditions form the entire agreement between the parties.

Definitions used in these service terms: "Customer" means the person or organisation contracting for the services; "Provider" means the party agreeing to provide those services; "Services" means the work, materials, supplies and any ancillary services to be supplied under this contract. The headings used in these Terms and Conditions are for convenience only and do not affect interpretation. Any variations to these service conditions must be agreed in writing by an authorised representative of the Provider and the Customer before the Services commence.

Booking process and acceptance

The booking process begins when a Customer requests a quotation, fills in a booking form, or confirms acceptance of an estimate. Bookings are not accepted until the Provider issues a confirmation, which may be in writing or electronic form. Acceptance of a booking is subject to availability and the Provider reserves the right to decline or amend a booking at its discretion. Evidence of a confirmed order may include an order number, written confirmation or a calendar appointment. The Provider may require additional information to complete a booking; the Customer must provide all necessary access, permissions and accurate information to allow the Services to be delivered.

Quotations, estimates and scope

Quoted prices and estimates are based on information available at the time of quotation and on the scope of works described. Any change to the agreed scope or any unforeseen circumstances discovered during service delivery may result in a revised quotation and revised Service schedule. Quotes typically include standard labour and materials; specialised equipment, unusual access requirements, or regulatory compliance costs may be charged as extras. The Provider will notify the Customer of any proposed variation before incurring additional costs whenever reasonably possible.

Scheduling and access

Services will be scheduled at mutually agreed times. The Customer must provide safe and legal access to the site and ensure that any necessary permissions, consents or licences are in place prior to commencement. If access is delayed or the Provider is unable to start the Services at the agreed time due to Customer actions or omissions, the Provider may charge for waiting time and any additional visits required to complete the Services.

Where the Provider uses subcontractors or third parties to assist in delivery, the Provider remains responsible for the coordination and completion of the Services under these Terms of Service. The Provider may, where appropriate, subcontract any part of the Services, provided the Customer is notified where this affects timing, cost, or any statutory compliance requirements.

Payments and pricing

Payment terms will be outlined in the booking confirmation. Unless otherwise agreed, a deposit may be required to secure a booking, with the balance payable on completion or under a staged payment schedule. Prices are generally quoted in the agreed currency and exclude any applicable taxes or duties, which the Customer must pay where relevant. Late payments may incur interest and administration charges.

Accepted methods of payment and payment schedules will be confirmed at the time of booking. It is the Customer's responsibility to ensure that payment instructions are clear and followed. The Provider may suspend Services where payments are overdue and shall not be liable for any loss or delay resulting from such suspension. Accepted payment methods may include bank transfer, card payment, or other means communicated at booking.

Payment obligations:

• Deposit: an upfront deposit may be required to confirm and hold a booking;
• Final payment: typically due on completion or on a specified due date;
• Late payment: interest may accrue at a reasonable rate and collection costs may be charged;
• Disputed amounts: undisputed portions must still be paid while disputes are resolved.

Cancellations, rescheduling and refunds

Cancellations must be communicated in writing. Cancellation charges may apply depending on the notice period and the extent to which the Provider has committed resources. If the Provider cancels a booking for reasons within its control, a full refund of any prepayments will typically be offered, or an alternative booking proposed. Where the Customer cancels, refunds of deposits or prepayments may be reduced to reflect preparatory costs and lost opportunity.

Rescheduling may be possible by mutual agreement. If the Customer requests a new date, the Provider will use reasonable endeavours to accommodate that request but cannot guarantee availability. The Provider may charge for changes that give rise to additional costs including logistics or resource mobilisation. In the event that the Provider cannot proceed due to unforeseen circumstances beyond its control, the Provider may cancel the booking and refund payments for services not yet provided.

Force majeure: Neither party will be liable for failure to perform obligations if prevented by events beyond their reasonable control, such as severe weather, industrial action, or other extraordinary events. In such cases, the Provider will inform the Customer and seek to reschedule the Services or issue a refund for any services that cannot be rescheduled.

Liability, insurance and indemnity

The Provider will carry appropriate insurance to cover public liability and, where applicable, employer liability. The Provider's liability for direct loss or damage arising from negligence or breach of contract is limited to a reasonable and proportionate amount, typically capped at the total value of the Contract or a specified sum agreed in writing. The Provider is not liable for indirect, special or consequential losses such as loss of profit, business interruption or reputational damage unless expressly agreed otherwise in writing.

The Customer must ensure appropriate insurance cover for their own interests, particularly in relation to property, fixtures, fittings and business interruption. The Customer indemnifies the Provider against any claims, costs or losses arising from the Customer's breach of these service terms, provision of inaccurate information, or failure to secure consents and access required for the safe completion of the Services.

Limitation of liability: Except where liability cannot lawfully be limited, the Provider's total liability is limited. This limitation does not affect liability for death or personal injury resulting from negligence nor any other liability which cannot be limited by applicable law. The Customer should take appropriate precautions and ensure their own protection for aspects not covered by the Provider.

Waste management and environmental compliance

The Customer and Provider share responsibilities for the lawful handling, transport and disposal of waste generated in the course of the Services. The Provider will handle waste in accordance with applicable waste management regulations and industry good practice. Where the Services involve removal of waste, the Provider will ensure it is transferred to authorised carriers and facilities, with relevant documentation maintained as evidence of lawful disposal.

Certain materials may be classified as hazardous or controlled waste and require specialised handling. The Customer must disclose the presence of any asbestos, hazardous substances or contaminants prior to booking. If such materials are discovered during the course of the work, additional costs and time for safe handling and lawful disposal will apply and the Provider will notify the Customer and seek instructions.

Where the Customer is responsible for arranging disposal, they must ensure compliance with all applicable environmental and waste regulations. The Provider may refuse to handle or transport waste unless appropriate arrangements and documentation are in place, and reserves the right to charge for additional compliance-related costs.

Privacy, records and data

The Provider will process personal data in accordance with applicable data protection laws and only as necessary to provide the Services. The Provider may retain records of bookings, communications and other relevant information for a reasonable period for regulatory, accounting and dispute-resolution purposes. Personal data will not be used for marketing purposes without consent.

Records retention

Documentation related to waste transfers, risk assessments, invoices and service records will be retained for a period consistent with legal obligations and industry practice. Where statutory records are required, the Provider will provide copies on reasonable request and subject to any lawful restrictions. The Provider will comply with reasonable data access and correction requests as required by law.

The Provider's operational staff are authorised to take photographs or records for the purpose of job tracking and evidence of completion; such records will be handled in accordance with privacy and confidentiality obligations. Unless otherwise agreed in writing, the Provider retains title to any work materials supplied until payment is received in full.

Termination, assignment and subcontracting

Either party may terminate the contract where the other party is in material breach and fails to remedy that breach within a reasonable period after written notice. Upon termination, the Customer will pay for Services performed up to the date of termination and for any reasonable costs incurred as a direct result of termination. Assignment of rights or obligations under these Terms and Conditions requires prior written consent of the other party, except that the Provider may assign to an affiliated entity or in connection with a business sale.

Where the Provider engages subcontractors, the Provider remains responsible for ensuring work quality and compliance with these terms. The Provider will ensure that subcontractors are suitably qualified, insured and authorised to perform the commissioned works and that they operate in accordance with applicable laws and industry standards.

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue to be valid and enforceable. These Terms, together with any documents expressly referred to, constitute the entire agreement between the parties in relation to the Services.

Governing law and dispute resolution

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory legal requirements to the contrary. Prior to commencing formal legal proceedings, the parties will attempt to resolve disputes through good faith negotiation and, where agreed, through mediation or alternative dispute resolution.

Amendments: The Provider may amend these Terms from time to time; such amendments will be notified to the Customer where they materially affect the Services. Continued use of the Services after notification of changes constitutes acceptance of those changes. The Provider's failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms and Conditions provide a framework for the delivery of services that is clear, fair and compliant with applicable regulatory requirements. They are designed to allocate responsibilities and manage expectations for both the Customer and Provider, promoting safe, lawful and effective service delivery. Any queries about interpretation should be raised before a booking is confirmed.