Terms And Conditions

Battersea Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Cleaners provides domestic and commercial cleaning and related services to customers in the United Kingdom. By making a booking, using our services, or allowing our operatives to attend your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or uses the services of Battersea Cleaners.

Company means Battersea Cleaners, including its employees, workers, subcontractors and authorised representatives.

Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, after-builders cleaning, deep cleaning, or any other services provided by the Company.

Premises means the property or location at which the Services are to be carried out.

Booking means a confirmed request by the Client for the provision of Services at a specified date, time and location.

Operative means a cleaner or other person who performs the Services on behalf of the Company.

2. Scope of Services

The Company provides cleaning and related services as described on its publicly available service descriptions and as agreed at the time of booking. The precise scope of the Services, including duration, areas to be cleaned, and any specific tasks, will be agreed during the booking process or in subsequent written confirmation.

The Client is responsible for clearly describing their requirements at the time of booking, including any particular priorities, fragile items, or restricted areas. The Company will use reasonable endeavours to allocate sufficient time and resources to fulfil the agreed tasks, but does not guarantee that all requested tasks will be completed if the allocated time or access is insufficient.

The Company reserves the right to decline, suspend or terminate Services where it reasonably believes that the Premises are unsafe, inaccessible, unsanitary beyond the scope of the agreed service, or where the Client behaves in an abusive, threatening or unlawful manner.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted booking channels. A Booking is only deemed confirmed once the Company has issued a confirmation, which may be verbal or written, and any required deposit or card pre-authorisation has been successfully processed.

The Client must provide accurate information during the booking process, including the full address of the Premises, type and approximate size of the property, parking information, access arrangements, and any particular cleaning requirements. Failure to provide accurate information may result in additional charges, delays, or cancellation of the Booking.

The Company reserves the right to amend or refuse a Booking if it becomes apparent that the information provided was incomplete or inaccurate, or that the requested Services fall outside the Company’s normal scope of work.

For recurring Services, the Client agrees to a regular schedule as agreed at the initial Booking. Any changes to ongoing Booking times, frequency or scope must be agreed in advance with the Company and may result in a change to the applicable fees.

4. Access and Parking

The Client must ensure that the Operative has safe and lawful access to the Premises at the agreed start time. This includes providing keys, access codes, or arranging for someone to be present to grant access, as appropriate.

Where parking is required, the Client is responsible for providing suitable parking arrangements close to the Premises and for covering any related parking costs or permits. If appropriate parking cannot be arranged, the Company may charge for additional time spent searching for parking or may cancel the Booking and charge a cancellation fee in accordance with these Terms and Conditions.

5. Client Obligations

The Client is responsible for ensuring that:

The Premises are reasonably accessible, safe and secure for the Operative to carry out the Services.

Electricity, hot and cold water, and adequate lighting are available at the Premises during the Service.

Any valuables, cash or high-value items are securely stored away.

Pets are kept under control and do not pose a risk or obstruction to the Operative.

Any necessary permissions or authorisations from property owners, landlords, building managers or neighbours are obtained prior to the Service.

The Company will not be liable for any delay or failure to provide Services where the Client has not complied with these obligations.

6. Equipment and Cleaning Materials

The Company will usually provide cleaning products and equipment required for the performance of the Services, unless otherwise agreed. The Client must inform the Company in advance if there are any specific products or materials they require to be used or to be avoided, for example due to allergies, sensitivities or surface care requirements.

Where the Client chooses to supply their own products or equipment, they do so at their own risk. The Company is not responsible for any damage or unsatisfactory results arising from the use of Client-supplied products or faulty equipment.

7. Pricing and Payments

Prices for Services are usually quoted either as an hourly rate or a fixed fee, depending on the nature of the Booking. Any quotation given by the Company is based on the information provided by the Client and is subject to change if that information is incomplete or inaccurate.

All fees are payable in accordance with the payment terms agreed at the time of Booking. The Company may require a deposit, card pre-authorisation or advance payment before confirming the Booking. For one-off or end of tenancy Services, payment is generally due on or before the day of the Service. For recurring Services, payments may be collected in advance or on a regular schedule as agreed.

The Company reserves the right to adjust its prices from time to time. For ongoing Services, the Company will provide reasonable notice of any price changes. If the Client continues to use the Services after the effective date of the price change, they are deemed to have accepted the revised pricing.

If payment is not received when due, the Company may suspend or cancel future Services and may charge interest or late payment fees where permitted by law. The Client is responsible for all reasonable costs incurred by the Company in recovering overdue amounts.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking by providing notice in accordance with this clause. For standard domestic or office cleaning bookings, the Company typically requires at least 24 hours’ notice prior to the scheduled start time. For more extensive Services such as end of tenancy, deep cleaning or after-builders cleaning, the required notice period may be longer, as communicated at the time of Booking.

If the Client cancels or reschedules a Booking with less than the required notice, or if the Operative is unable to gain access to the Premises at the agreed time through no fault of the Company, the Company may charge a late cancellation fee. This may be a fixed fee or a percentage of the quoted price, as applicable.

The Company will use reasonable efforts to accommodate requests to reschedule, but cannot guarantee availability for any particular date or time. In the event of unforeseen circumstances, such as severe weather, illness, transport disruption or events beyond the Company’s reasonable control, the Company may need to cancel or reschedule a Booking. In such cases the Company will notify the Client as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for Services not provided.

9. Service Quality and Complaints

The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of the Service being carried out. The Client should provide details of the concerns, including photographs where appropriate.

Where a complaint is found to be justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a discount on future Services. The Company’s liability shall, however, remain subject to the limitations set out in these Terms and Conditions.

10. Damage, Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. The Company holds appropriate insurance for its operations and will, where applicable, process claims in accordance with that insurance. The Client must report any alleged damage caused by the Company or its Operatives in writing as soon as practicable and in any event within 48 hours of the Service. The Client must provide reasonable evidence, including photographs and any relevant invoices or estimates.

The Company’s liability, whether in contract, tort or otherwise, arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or replacement of the damaged item, or the total fee paid by the Client for the specific Service during which the damage occurred.

The Company will not be liable for normal wear and tear, pre-existing damage, defects or deterioration, or for damage to items which are not suitable for cleaning using generally accepted methods. This includes, without limitation, items that are not securely fixed, fragile or brittle items, loose or damaged fittings, poorly maintained surfaces, or items for which the Client has not provided correct care instructions.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any loss arising from the Client’s failure to protect valuables, cash or confidential information.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.

11. Waste Handling and Environmental Regulations

The Company will comply with relevant UK legislation and regulations relating to waste handling and environmental protection during the provision of Services. The Company’s Operatives will collect and dispose of general household or office waste as part of the cleaning process using the waste receptacles provided at the Premises.

The Client is responsible for ensuring that suitable bins, recycling facilities and refuse collection arrangements are in place at the Premises. The Company does not operate as a licensed waste carrier and will not remove significant quantities of waste, large items, hazardous materials or regulated substances from the Premises. This includes, without limitation, asbestos, clinical or medical waste, paints, solvents, chemicals, flammable materials, electrical appliances or sharp objects not safely contained.

If the Client requests removal of items or waste that fall outside normal household or office refuse, the Company may refuse the request or may agree subject to an additional fee and compliance with applicable regulations. The Client must inform the Company in advance of any such requirements so that the Company can assess whether it is able to assist lawfully and safely.

The Client agrees not to request or permit the Operatives to dispose of waste in an unlawful or inappropriate manner, and acknowledges that they remain responsible for any waste generated at the Premises other than ordinary consumables associated with the performance of the Services.

12. Health and Safety

The Company is committed to providing a safe working environment for its Operatives and Clients. Operatives are instructed to follow reasonable health and safety practices and may refuse to undertake tasks that they consider unsafe or beyond the agreed scope of work.

The Client must inform the Company of any known health and safety risks at the Premises, including structural issues, hazardous materials, infestations or any other circumstances that may affect the safe performance of the Services. The Company reserves the right to withdraw its Operatives and cancel or modify the Services if it considers that health and safety requirements are not being met.

13. Privacy and Confidentiality

The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal information collected from the Client is used to manage Bookings, provide Services, process payments and handle communications. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.

Operatives are expected to treat all information observed at the Premises as confidential and not to disclose it to unauthorised persons, except where required by law or necessary for the performance of the Services.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, public transport disruption, strikes, accidents, public health emergencies, or breakdowns in utilities or communications. In such circumstances the Company may suspend or reschedule the Services and will use reasonable efforts to notify the Client as soon as practicable.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all Bookings placed after the date on which the amended Terms and Conditions are made available. For ongoing Services, the Company will take reasonable steps to inform Clients of material changes. Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any specific terms agreed in writing at the time of Booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations or agreements, whether oral or written.

By proceeding with a Booking or using the Services, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.