Privacy Policy

Battersea Cleaners Privacy Policy

This Privacy Policy explains how Battersea Cleaners collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Battersea Cleaners customers and prospective customers within our operating area, including individuals who make enquiries, book services, or otherwise interact with us in the course of our business. It covers personal data collected through our website, by telephone, in person, and through any other communication channels we use.

Data Controller

Battersea Cleaners is the data controller responsible for the personal data we collect and process about you in connection with our cleaning services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

The personal data we collect will depend on how you interact with us and the services you request. We may collect and process the following categories of personal data:

Identity and contact details, such as your name, title, billing address, service address, and general location information sufficient for us to carry out cleaning services.

Booking and service information, such as details of the services you request, dates and times of appointments, access instructions for your property, notes about specific cleaning requirements, and records of completed services.

Payment and transaction data, such as records of payments made for our services and related billing information. Where payments are processed by a third-party payment provider, we do not receive or store your full card details, but we may receive limited information such as payment confirmations and transaction references.

Communication data, such as your communications with us by phone, online forms, or other channels, including enquiries, complaints, feedback, and any other information you choose to provide.

Technical and usage data, where applicable, such as basic information about how you use any online form or booking system we provide, including date and time of access and pages or forms viewed. This may be collected through standard logging mechanisms for security and service improvement.

How We Use Your Personal Data

We use your personal data only for specified, explicit and legitimate purposes. These include:

To provide our cleaning services to you, including managing bookings, scheduling cleaners, accessing your property as agreed, and carrying out cleaning tasks in line with your instructions.

To manage our relationship with you, including responding to enquiries, handling complaints, updating you about changes to our services or terms, and maintaining our customer records.

To process payments and manage invoicing, including confirming receipt of payment and handling any payment-related queries.

To improve our services, including reviewing feedback, monitoring service quality, and developing new or revised services.

To protect our business, staff, and customers, including for security, fraud prevention, and to exercise or defend legal claims if necessary.

Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Depending on the context, Battersea Cleaners relies on one or more of the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide scheduled cleaning services, manage appointments, and take payment.

Legal obligation: We process certain data to comply with legal obligations, such as record-keeping requirements for tax and accounting purposes.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, and communicating with you about similar services you have previously purchased, where permitted by law.

Consent: In limited cases, we may rely on your consent, for example for specific types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.

Data Retention

We only retain personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

As a general guideline, customer records and booking information are retained for a period that allows us to manage ongoing relationships and respond to queries about past services. Transaction records are kept for periods required by tax and accounting laws. After the applicable retention period has ended, we securely delete or anonymise your personal data.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the operation of our business and for the provision of services to you.

Service providers acting as data processors may process personal data on our behalf and under our instructions. These may include payment processing providers, IT and system support providers, and providers of scheduling or booking tools. We ensure that such processors are subject to appropriate contractual obligations regarding data protection, confidentiality, and security.

We may also share personal data where required by law, for example with regulatory bodies, law enforcement agencies, or courts, or in connection with legal proceedings or to exercise or defend legal claims.

In the event of a business reorganisation, merger, or transfer of our operations, personal data may be shared with relevant third parties as part of that process, subject to appropriate safeguards.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that may not provide the same level of data protection. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or other legally recognised mechanisms, to protect your personal data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees and contractors who have a business need to know, using secure systems for storing and transmitting data where appropriate, and maintaining internal policies and training on data protection.

While we strive to protect your personal data, no system can be completely secure. You should also take reasonable steps to protect your own information, such as not sharing access instructions or security details with individuals who are not authorised.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. They include:

The right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.

The right to rectification: You have the right to request that inaccurate personal data about you is corrected and that incomplete data is completed.

The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

The right to object: You have the right to object to processing based on our legitimate interests, including profiling, and to processing for direct marketing purposes. We will stop such processing unless we have compelling legitimate grounds to continue or where processing is required for legal claims.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide you with your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioners Office.

Marketing Communications

We may contact you about our services where we are permitted to do so by law, for example where you are an existing customer and we are providing information about similar services. You can ask us to stop sending you marketing messages at any time by following any opt-out instructions provided in the communication or by contacting us using your preferred communication channel.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be highlighted in an appropriate way. Your continued use of our services after any changes have been made will be taken as your acceptance of the updated Privacy Policy.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, about how Battersea Cleaners handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using your usual method of communication with us. Please clearly state that your query relates to data protection or privacy so that it can be handled appropriately.